Terms of service

Terms of Service

Welcome to our website. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and any other policies referenced on our website, including our Privacy Policy and Return & Refund Policy.

Please read these Terms carefully before using our website or purchasing our products.

1. Company Information

This website is operated by:

Company: Cherrycom Worldwide SL
VAT Number: B01965813
Registered Address:
3 Resurrection Street, Getafe 28, Madrid, 28091, Spain

Email:
HasruddinOmair@gmail.com

For the purposes of these Terms, references to "we", "us", and "our" mean Cherrycom Worldwide SL.

References to "you" or "customer" mean any person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that you will:

  • Provide accurate, complete, and current information when placing an order or contacting us;

  • Use our website only for lawful purposes;

  • Not attempt to interfere with the security, operation, or functionality of our website;

  • Not use our website to engage in fraudulent, abusive, illegal, or harmful activities;

  • Not copy, reproduce, modify, distribute, or exploit our website content without our prior written permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe that a user has violated these Terms or applicable laws.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other information displayed on our website are accurate and up to date.

However, due to factors including:

  • Different screen displays and device settings;

  • Lighting conditions during photography;

  • Manufacturing processes;

  • Product updates or improvements;

there may be minor variations between the product shown online and the product received.

Such minor differences do not constitute a defect where the product remains consistent with its description and intended function.

For lighting products, customers are responsible for ensuring that:

  • The selected product is suitable for their intended installation environment;

  • The electrical voltage and compatibility requirements are appropriate;

  • Installation is carried out correctly and safely.

If you have questions regarding product specifications, installation requirements, compatibility, or usage before purchase, please contact us before placing your order.

4. Orders and Purchases

When you place an order through our website, you agree that:

  • All information provided during checkout is accurate and complete;

  • You are responsible for ensuring that your shipping and contact information is correct;

  • You are authorized to use the payment method provided.

Submitting an order does not automatically guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including situations involving:

  • Product availability issues;

  • Pricing or description errors;

  • Suspected fraudulent activity;

  • Incorrect customer information;

  • Restrictions required by applicable laws.

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law and our policies.

5. Pricing, Payments, Taxes and Fees

All prices displayed on our website are subject to change without notice.

We make reasonable efforts to ensure pricing information is accurate. However, errors may occasionally occur.

If a pricing error affects your order, we may contact you before processing the order to confirm whether you wish to continue at the corrected price or receive a cancellation and refund.

Payment must be completed through the payment methods available on our website.

Depending on your location, order value, shipping destination, and applicable laws, additional charges such as taxes, customs duties, or import fees may apply.

You are responsible for any charges imposed by your local authorities unless otherwise required by applicable law.

6. Shipping and Delivery

We ship products through third-party logistics providers and fulfillment partners.

Shipping times displayed on our website or provided during checkout are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by factors including:

  • Customs processing;

  • Carrier delays;

  • Weather conditions;

  • Incorrect shipping information;

  • Local delivery conditions;

  • Events beyond our reasonable control.

We are not responsible for delays caused by third-party carriers, customs authorities, or circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

If incorrect information provided by the customer causes delivery problems, additional costs or delays may apply.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are handled according to our separate Return & Refund Policy.

Please review that policy before purchasing.

If you experience any issue with your order, including:

  • Damaged products;

  • Defective products;

  • Missing parts;

  • Incorrect items;

  • Delivery problems;

please contact us as soon as possible at:

HasruddinOmair@gmail.com

We encourage customers to contact us before returning any product so that we can review the issue and provide the most appropriate solution.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

8. Product Installation and Use

Lighting products must be installed and used according to:

  • Product instructions;

  • Safety requirements;

  • Applicable electrical standards;

  • Recommended usage conditions.

We are not responsible for damage, malfunction, or safety issues caused by:

  • Incorrect installation;

  • Unauthorized modification;

  • Incorrect voltage or electrical connection;

  • Improper use;

  • Accidental damage;

  • Failure to follow installation instructions.

If you are unsure whether a product is suitable for your installation environment, please contact us before installation.

9. Intellectual Property Rights

All content on our website, including but not limited to:

  • Product images;

  • Logos;

  • Brand materials;

  • Product descriptions;

  • Website text;

  • Graphics;

  • Design elements;

is owned by us or used with appropriate authorization.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit any website content without our prior written permission.

10. Third-Party Services

Our website may use third-party services, including but not limited to:

  • Shopify;

  • Payment providers;

  • Shipping providers;

  • Analytics providers;

  • Advertising platforms;

  • Other technology service providers.

These third-party services may have their own terms, conditions, and privacy policies.

We are not responsible for the independent practices, availability, security, or policies of third-party services.

Your use of third-party services may be subject to the terms and policies of those providers.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for losses, damages, or claims arising from:

  • Improper installation or use of products;

  • Customer modifications or alterations;

  • Failure to follow product instructions;

  • Third-party services or carriers;

  • Events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer protection rights.

For consumers in the European Union, European Economic Area, United Kingdom, United States, Canada, or other jurisdictions, your mandatory legal rights remain unaffected.

12. Force Majeure

We are not responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters;

  • War or civil unrest;

  • Government actions;

  • Transportation interruptions;

  • Labor disputes;

  • Internet or infrastructure failures;

  • Other circumstances beyond our reasonable control.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our business operations;

  • Products or services;

  • Website functionality;

  • Legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after changes are published means that you accept the updated Terms.

14. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Spain.

Where you are a consumer, this choice of law does not limit or remove any mandatory consumer protection rights available to you under the laws applicable in your country or region.

15. Contact Us

If you have any questions regarding these Terms, our products, orders, or services, please contact us:

Company:
Cherrycom Worldwide SL

VAT Number:
B01965813

Registered Address:
3 Resurrection Street, Getafe 28, Madrid, 28091, Spain

Email:
HasruddinOmair@gmail.com