Privacy policy

Privacy Policy

Last Updated: August 25, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at HasruddinOmair@gmail.com.

1. Who We Are

For the purposes of applicable privacy and data protection laws, the merchant and, where applicable, data controller is:

Company: Cherrycom Worldwide SL
VAT Number: B01965813
Registered Address: 3 Resurrection Street, Getafe 28, Madrid, 28091, Spain
Email: HasruddinOmair@gmail.com

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information.

Information You Provide to Us

This may include:

  • Your name;

  • Email address;

  • Telephone number;

  • Billing and shipping addresses;

  • Order details and purchase history;

  • Information you provide when contacting customer service, requesting a return or refund, or submitting a form;

  • Photos, videos, or other information you voluntarily provide when reporting a product or delivery issue.

Information Collected Automatically

When you visit or use our website, we may automatically collect certain information, such as:

  • IP address;

  • Browser and device information;

  • Operating system;

  • Pages and products viewed;

  • Shopping cart and checkout activity;

  • Referring website or traffic source;

  • Cookie identifiers and similar technical information;

  • Approximate location based on your IP address.

Payment Information

Payments may be processed by Shopify and/or third-party payment providers.

Depending on the payment method you choose, your payment provider may collect payment card, bank account, billing, or transaction information.

We do not necessarily receive or store your complete payment card details.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders;

  • Process or facilitate payments;

  • Arrange shipping and delivery;

  • Send order confirmations and delivery updates;

  • Provide customer service and respond to inquiries;

  • Handle returns, refunds, exchanges, and complaints;

  • Detect and prevent fraud, abuse, and security incidents;

  • Maintain, analyze, and improve our website and services;

  • Understand how customers use our website and products;

  • Measure the effectiveness of advertising and marketing campaigns;

  • Provide marketing communications where permitted by law;

  • Comply with tax, accounting, legal, and regulatory obligations.

4. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar data protection laws apply, we process your personal information only when we have an appropriate legal basis.

Depending on the purpose, our legal basis may include:

Performance of a contract:
We process information when necessary to accept your order, process payment, deliver products, provide customer service, or otherwise perform our contract with you.

Legal obligations:
We may process information where required to comply with tax, accounting, consumer protection, regulatory, or other legal obligations.

Legitimate interests:
Where permitted by law, we may process information for legitimate business purposes such as improving our services, protecting our business and customers, preventing fraud, and providing effective customer support.

We will consider your rights and interests before relying on legitimate interests.

Consent:
Where required, we rely on your consent for activities such as certain marketing communications, advertising cookies, analytics cookies, or similar tracking technologies.

Where processing is based on consent, you may withdraw your consent at any time.

5. Cookies, Analytics and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website and understand how visitors interact with it.

These technologies may be used for:

  • Essential website and shopping cart functions;

  • Checkout and account functionality;

  • Security and fraud prevention;

  • Remembering your preferences;

  • Website analytics and performance measurement;

  • Measuring purchases and advertising conversions;

  • Marketing, remarketing, and personalized advertising where permitted by law.

We may use third-party analytics or advertising services from time to time. These providers may process information such as your IP address, device information, website activity, product views, and purchase or conversion events.

Where applicable law requires your consent before non-essential cookies or tracking technologies are used, we will seek your consent through the privacy or cookie controls available on our website.

You can also control certain cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. How We Share Your Information

We may share personal information with trusted service providers when reasonably necessary to operate our store and provide our services.

These may include:

  • Shopify, which provides our e-commerce platform and related technology;

  • Payment processors and financial institutions;

  • Fulfillment and warehousing providers;

  • Shipping, postal, and delivery companies;

  • Website hosting, IT, cloud, and security providers;

  • Customer service providers;

  • Analytics and advertising providers;

  • Fraud prevention providers;

  • Professional advisers such as accountants, lawyers, and insurers.

We may also disclose personal information where required by law, regulation, court order, or lawful request from a government or regulatory authority.

We seek to share only the information reasonably necessary for the relevant service or purpose.

7. International Data Transfers

We operate an international e-commerce business, and our service providers, fulfillment partners, and shipping providers may operate in different countries.

As a result, your personal information may be transferred to or processed in countries outside your country of residence.

For example, information necessary to fulfill and ship your order may be provided to fulfillment, warehousing, logistics, or delivery providers located in China or other jurisdictions.

These countries may have privacy and data protection laws that differ from those in your country.

Where applicable law requires specific safeguards for international transfers of personal information, we will take appropriate measures as required by law.

8. Data Retention and Security

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide customer service;

  • Maintain appropriate business and transaction records;

  • Meet tax and accounting requirements;

  • Prevent fraud and resolve disputes;

  • Establish, exercise, or defend legal claims;

  • Comply with applicable laws and regulations.

Retention periods may therefore vary depending on the type of information and the purpose for which it is processed.

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe your information or account may have been compromised, please contact us as soon as possible at HasruddinOmair@gmail.com.

9. Your Privacy Rights

Depending on where you live and the applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of certain personal information;

  • Restrict or object to certain processing;

  • Receive certain information in a portable format;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain targeted advertising, sale, or sharing of personal information where provided by applicable U.S. state privacy laws;

  • Lodge a complaint with an appropriate data protection or privacy authority.

If you are located in the European Union, European Economic Area, or United Kingdom, you may have rights under the GDPR or UK GDPR, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Residents of certain U.S. states, including California where applicable, may have additional rights to know, access, correct, or delete personal information and to opt out of certain sale, sharing, or targeted advertising activities.

We do not sell personal information in exchange for monetary payment. However, certain advertising or analytics activities may be considered a "sale," "sharing," or "targeted advertising" under some U.S. state privacy laws.

Canadian customers may also have rights to request access to or correction of their personal information and to withdraw consent where permitted by applicable law.

To exercise any applicable privacy right, please contact:

HasruddinOmair@gmail.com

We may need to verify your identity before completing certain requests. We will not unlawfully discriminate against you for exercising your privacy rights.

10. Marketing Communications and Children's Privacy

Marketing Communications

Where permitted by law, we may send you marketing communications if you have subscribed, consented, or if another lawful basis applies.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message or by contacting us at:

HasruddinOmair@gmail.com

Even after you unsubscribe from marketing, we may continue to send necessary service communications such as order confirmations, shipping updates, customer service messages, security notices, and return or refund information.

Children's Privacy

Our website and services are not specifically directed to children, and we do not knowingly collect children's personal information in violation of applicable law.

If you are a parent or legal guardian and believe that a child has improperly provided personal information to us, please contact HasruddinOmair@gmail.com.

11. Changes to This Policy and Contact Us

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, service providers, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: HasruddinOmair@gmail.com
Company: Cherrycom Worldwide SL
VAT Number: B01965813
Registered Address: 3 Resurrection Street, Getafe 28, Madrid, 28091, Spain

Where applicable, this Privacy Policy and matters relating to our services shall be governed by the laws of Spain. This does not limit any mandatory privacy, data protection, or consumer rights available to you under applicable law.