FAQs

Do you offer free shipping?

Yes. LUNORA offers free shipping on orders of $20 or more.

How long does it take to process my order?

Orders are typically processed within 1–2 business days before shipment.

How long does delivery take?

After your order ships, delivery usually takes 7–10 business days. Please allow approximately 8–12 business days from the date you place your order to delivery.

Delivery times may vary slightly during holidays, severe weather, or due to carrier delays.

Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be provided so you can follow the delivery progress of your order.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to assist you before the order has been processed or shipped.

Can I return or exchange my order?

Return eligibility, conditions, and instructions are outlined in our Return & Refund Policy. Please review the policy before requesting a return.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the item and packaging. Our support team will review the issue and assist you with the next steps.

Where can I find product dimensions and specifications?

Product dimensions, available options, power requirements, and other product-specific information can be found on the relevant product page.

How do I choose the right light for my space?

Consider where you plan to use the light and the atmosphere you want to create. Our product pages include details about each light’s features, size, intended use, and available options to help you choose.

How can I contact LUNORA?

If you have questions about a product, your order, shipping, or returns, please visit our Contact Us page.