Shipping policy

Shipping Policy

We are committed to providing a reliable and transparent shipping experience for our customers.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

If you have any questions regarding your order or shipping information, please contact us at:

Email:
HasruddinOmair@gmail.com

1. Shipping Overview

We ship our products internationally and work with trusted fulfillment partners and shipping carriers to deliver orders to customers worldwide.

Depending on product availability, destination, and fulfillment requirements, orders may be processed and shipped from our international fulfillment facilities.

Our goal is to provide reliable delivery while ensuring that products arrive safely and in good condition.

2. Order Processing Time

After your order is successfully placed and payment has been confirmed, we will begin processing your order.

The typical processing time is:

2–5 business days

Processing time includes:

  • Order verification;

  • Product preparation;

  • Quality inspection before shipment;

  • Packaging and handover to the shipping carrier.

Processing times may be longer during:

  • Holidays;

  • Peak shopping periods;

  • Promotional campaigns;

  • Unexpected supply or operational delays.

We will make reasonable efforts to process and ship your order as quickly as possible.

3. Shipping Time Estimates

Shipping times vary depending on your location, product availability, customs procedures, and the selected shipping method.

Estimated delivery times after shipment are:

United States and Canada

8–18 business days

European Union and United Kingdom

7–15 business days

Other International Locations

10–25 business days

Please note that these timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery times may be affected by:

  • Customs clearance procedures;

  • Local postal or courier operations;

  • Weather conditions;

  • Public holidays;

  • Incorrect shipping information;

  • Events outside our reasonable control.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking information may take some time to become active after the carrier receives and scans your package.

You can use the tracking information provided to monitor the progress of your shipment.

If you do not receive tracking information within a reasonable period after shipment, please contact us:

Email:
HasruddinOmair@gmail.com

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check:

  • Recipient name;

  • Shipping address;

  • Postal code;

  • Telephone number;

  • Other delivery details.

If incorrect information is provided and the package cannot be delivered, additional shipping costs or delays may apply.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee changes can be made after an order has entered processing or shipment.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country and applicable laws.

Any customs duties, import fees, local taxes, or similar charges imposed by the destination country are generally the responsibility of the customer unless otherwise required by applicable law.

Customs policies vary significantly between countries, and we cannot control or predict customs delays, inspections, or additional charges.

If you have questions regarding possible import charges, we recommend checking with your local customs authority before placing an order.

7. Delayed Delivery

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances outside our control.

Examples include:

  • Customs delays;

  • Carrier delays;

  • Severe weather;

  • Transportation disruptions;

  • Government restrictions;

  • Incorrect address information;

  • High-volume shipping periods.

If your order appears delayed, please contact us and we will assist in checking the shipment status.

We recommend allowing reasonable additional time for customs processing or carrier delays before considering a shipment lost.

8. Lost, Damaged, or Missing Packages

If your package:

  • Arrives damaged;

  • Contains missing items;

  • Shows incorrect products;

  • Appears to be lost during transit;

please contact us as soon as possible at:

HasruddinOmair@gmail.com

Please provide:

  • Order number;

  • Description of the issue;

  • Photos or videos showing damage or missing items;

  • Packaging photos where applicable;

  • Tracking information if available.

Please keep all packaging materials until the issue has been reviewed and resolved.

We will investigate the situation and provide an appropriate solution based on the circumstances.

9. Product Inspection Upon Delivery

We recommend inspecting your package and products shortly after delivery.

For lighting products, please check:

  • Product condition;

  • Product model and specifications;

  • Accessories and components;

  • Any visible damage.

If you discover any issue, please contact us before installation whenever possible.

Installing, modifying, rewiring, or altering a product before contacting us may affect our ability to assess the issue and provide the appropriate solution.

10. Incorrect Delivery or Returned Packages

If a package cannot be delivered due to:

  • Incorrect customer-provided address;

  • Missing delivery information;

  • Customer refusal to accept delivery;

  • Failure to collect the package where applicable;

additional shipping costs or handling arrangements may apply.

If a package is returned to us due to customer-related reasons, we will contact you to arrange the next steps.

11. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Email:
HasruddinOmair@gmail.com

Company:
Cherrycom Worldwide SL

VAT Number:
B01965813

Registered Address:
3 Resurrection Street, Getafe 28, Madrid, 28091, Spain

We are committed to helping customers resolve shipping-related issues and providing a smooth shopping experience.

12. Governing Law

This Shipping Policy and any matters relating to our services shall be governed by and construed in accordance with the laws of Spain.

Where you are a consumer, this provision does not limit any mandatory consumer protection rights available to you under applicable laws.